At the big U! (United Airlines, for those not in the know)

     If anyone has seen that Mr Lube commercial with the self serve desk can relate to one particular aspect of my job.  I bring you, The Check-in Kiosk!!!  Here's a typical conversation I have with random passengers...

Psgr: Do I have to use this machine or can I just talk to you?
Me: We'd prefer you use the machine ( side note - we wouldn't prefer it, but we have stats to keep!!)
Psgr: But I'm not really good at computers
Me: Don't worry, it's easy.  I'll show you.  Touch the screen first
Psgr: What?
Me: Where it says Touch the Screen...touch it.
Psgr: Now what?
Me: It needs to read your passport.  No, not now...first touch where it says passport. Now put it in like it shows you.  Face up sir.  No, face UP!  Like the picture shows you!!
Psgr: It doesn't go in all the way!! (frantically jamming his passport into the little hole)
Me: It's not supposed to sir.  Just leave it where it is
Psgr: It says 'Please see Customer Service Agent'
Me: Alright.  You'll have to wait in that line over there and someone will help you
Psgr: But there wasn't a line when I got here.
Me: I know sir.  We're very busy today

   I love my job!